Atlas Telecom launches NOC 24/7 toll free hotline - Wednesday, November 18, 2009
Atlas Telecom, a leading provider of intelligent and secure telecommunications networks and security solutions in the GCC, has launched its toll free customers hotline. Atlas Telecom Network Operating Center (NOC) provides a one point of contact for all technical questions that Atlas Telecom existing and future customers in the GCC region have.
Ahmed Seddiq Al Mutawaa, Founder and President, Atlas Group of Companies said, “One of the many ways that Atlas Telecom sets itself apart is through the highest standard of services we provide. Introducing the Network Operating Center is to enhance customers’ needs to communicate with trained professionals 24/7. This is no off-shored call enter, this is a Toll Free 24/7 hotline, servicing the GCC region and located in the United Arab Emirates, with trained professionals from all corners of our existing organisation.”
The motto for the NOC is ‘K*NOC*K and we will answer’. Al Mutawaa explained that opening the doors of communications between Atlas Telecom and its customers, are eight well-trained and fully dedicated staff members who are answering the toll free hotline 800 AT NOC (800 28 662), assuring all sort of requests are being handled in an quick, professional and efficient manner.
Al Mutawaa further explained, “While the perception by many is that operating core services in business hours is adequate, we’re quickly understanding that we have to be responsive for our customers 24/7. Boasting customers across the GCC including military, government and municipal services, companies in the oil and gas sectors, air and sea ports, hotels, hospitals and major contractors, it is clear that our customers don’t lock the door of their office and go home at six in the evening. They are driving demand for information, technical support and auxiliary services 24/7. We’re meeting that demand beyond someone available on a mobile phone, with this dedicated professional NOC.”
The fully equipped Network Operating Center is located in Al-Qoz, Dubai, United Arab Emirates, operating 24 hours a day and 7 days a week, accepting requests in both Arabic and English. Just as Atlas implements fail-safe systems for it’s public and private sector customers, so NOC is also fully equipped with an emergency backup for all customers. The Atlas Telecom Network Operating Center also accepts online requests through the email address NOC@atlastelecom.ae.
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